IT Enterprise
Network Support

We provide customized maintenance and support services according to the operational needs of our clients with bilingual, Cisco-certified engineers and documented SLAs ready from day one.

Talk to an expert See what's covered

Cisco Partner Awards 2025 Mexico & LATAM:

  • Enterprise Partnerof the Year
  • Growth Partnerof the Year
  • Networking Partnerof the Year
  • Services and SoftwareExcellence Partner

Why Choose PlanNet ?

  • Cisco
    Partner
  • 30+ yrs of experience in Mexico
  • Top 10 Cisco Partner in Mexico & LATAM
  • 30,000+ sites implemented in Mexico

Ready to meet U.S. enterprise standards

The staffing, documentation, and delivery timelines enterprise IT teams expect from a qualified network infrastructure partner already in place.

  • Bilingual engineering team

    Cisco-certified engineers who work fluently in English and Spanish, keeping communication precise across every stage of the project.

  • Documentation ready for procurement

    Corporate documentation and security certifications are prepared and available before your procurement or vendor-risk review begins.

  • A fast, predictable start

    Most projects move from first conversation to kickoff in 2 to 8 weeks, depending on your compliance requirements.

network-support-in-mexico-intro-img-desktop

Organizations have a technological infrastructure that includes a variety of complex solutions and equipment to manage, which requires a specialized IT team capable of providing support and maintenance.

At PlanNet, we bring years of proven experience designing, implementing, and supporting business networks across a wide range of industries in Mexico, now applied to serving U.S. operations.

Through our policies and expert engineers, we offer 24/7 IT Service Desk support for your network infrastructure, ensuring rapid resolution of incidents, attention to service requests such as new configurations and warranty tracking, all governed by mutually agreed Service Level Agreements (SLAs).

What's covered under your support plan

Our service plans offer coverage that provides you with the appropriate level of support by device, technology, and location.

  • Service Level Agreements

    We guarantee response and resolution times for incidents, minimizing possible service interruptions.

  • 24X7 support with expert engineers

    We have experts in each technology: Networking, Security, Collaboration, Data Center.

  • Levels of specialization

    Support through different levels of engineering: Level 1, basic; Level 2, specialized; Level 3, with manufacturer.

  • Aligned processes with ITIL

    Incident management process: we quickly respond and resolve failures. Request management process: we attend to requests for new configurations, changes, and cancellations.

  • Omnichannel support through IT Service Desk

    We offer different contact methods: phone line, email, and instant messaging.

  • On-site support

    We send engineers to your facilities to resolve faults and address requirements if necessary.

  • Preventive maintenance

    We perform it periodically depending on our clients' needs.

  • Software updates

    We keep the operating systems of devices with active coverage up to date.

  • Monthly reports of service usage

    We deliver service usage reports, which contain the tickets handled and their status.

  • Warranty Management

    We handle warranty administration in case of having active contracts with various manufacturers.

What most network migrations get wrong and how to avoid costly downtime?

network-support-pdf-desktop

Thousands of devices. Zero disruption.

Here's the framework PlanNet US used to modernize enterprise infrastructure at scale without a single critical incident.

In this document you will find:

  • How to manage large-scale network migrations
  • Best practices for structured change management and MOP execution
  • The importance of certified engineering teams

*Required fields | Privacy Policy

Advantages your company gets with our support policy services:

  • Flexibility in contracting service scopes according to your current technology needs.
  • Minimizes the negative impact on your operations by quickly resolving issues thanks to the 24x7 availability of our team.
  • Reduces costs as your company does not have to worry about technically training specialized personnel, representing savings without sacrificing the quality of your daily operation.
  • Specialized technicians take care of supporting and maintaining your infrastructure, as well as making any configuration changes you request according to your needs.
  • Verifiable service records with documented SLAs and monthly usage reports, ready for vendor audits.
network-support-in-mexico-cierre-img-desktop

Questions U.S. teams ask most

Response and resolution times are agreed upfront per incident severity and documented in your Service Level Agreement, so your team knows exactly what to expect before a ticket is ever opened.

Yes. Every level of support — from the IT Service Desk to on-site engineers — is staffed with Cisco-certified professionals who work fluently in English and Spanish.

Support is organized in three levels: Level 1 for basic incident handling, Level 2 for specialized technical issues, and Level 3, which engages directly with the manufacturer when needed.

Yes. Coverage is scoped by device, technology, and location, so multi-site operations can be supported under a single service plan with consistent SLAs across locations.

Monthly service usage reports, ticket status logs, and warranty administration records are available on request, supporting your internal vendor-risk and compliance reviews.
network-support-faqs

Contact one of our experts

What does our consulting include?

  • Analysis and understanding of the company's current situation
  • Definition of business objectives
  • Proposal and implementation design of technological solutions
  • Advisory session to validate your specific requirements

*Required fields | Privacy policy